MURPHY, Karen; COLLINS, Mauri. Development of Communication Conventions in Instructional Electronic Chats. International Journal of E-Learning & Distance Education / Revue internationale du e-learning et la formation à distance, [S. l.], v. 12, n. 1, p. 177–200, 2007. Disponível em: https://www.ijede.ca/index.php/jde/article/view/269. Acesso em: 29 may. 2024.